Master Cancel - Book With Confidence

New bookings for arrival dates from 1st August 2020.

With Master Cancel Policy you can

  • Cancel for any reason between 60 days and 2 days (48 hours) before arrival and get a full refund of your accommodation costs.
  • Book with confidence and peace of mind knowing that you can cancel for any reason and have your costs returned.
  • No forms to fill in, no doctors notes or any evidence required.
  • Simply notify us by email of your cancellation and you will be reimbursed within seven days of the arrival date of your original booking.

Master Cancel Policy does not

  • Refund for a cancellation made less than 2 days (48 hours) before arrival or 61 days or more before arrival
  • This policy covers accommodation and does not replace guest travel insurance
  • Cover bookings made or transferred before 12th June 2020.  

For our full cancellation policy terms please see our Terms and Conditions.

If you have any questions please call us on +44 (0)1726 67111 or send us an email.